Bringing a CICA claim and cooperating with the Police

If you have been the victim of a violent crime, speaking to the police can feel like an additional burden. You may fear not being believed, reprisals, or simply want to move on.

However, cooperation with the police matters because:

It helps bring the offender to justice
It is essential for a successful CICA claim

Under the Criminal Injuries Compensation Scheme 2012, an award may be withheld unless the incident is reported “as soon as reasonably practicable” and you have cooperated “as far as reasonably practicable” in the investigation.

This article explains what cooperation involves, what happens if you are not ready, and how to protect both your wellbeing and your claim.

You do not need a conviction, but you do need to cooperate

A conviction is not required. Awards can be made even if the offender is not identified.

CICA will consider whether:

The crime was reported promptly and properly
You reasonably assisted the investigation

Decisions are made on the balance of probabilities. You should not delay applying simply because criminal proceedings are ongoing.

What does cooperation usually involve?

“Reasonably practicable” recognises that victims may be traumatised or vulnerable. In practice, cooperation includes:

1) Reporting the incident

Report as soon as you can
Keep the crime reference number, officer details, and dates

Delays may be accepted where explained, particularly where health or capacity was affected.

2) Providing a statement You may be asked for a statement or interview. If you are unable to do so immediately, this should be recorded. The key is to engage and explain any limitations.

3) Assisting enquiries Helping with CCTV, identification procedures, or providing messages demonstrates cooperation. Refusal without good reason may lead to rejection.

4) Staying in contact Keep the police updated if your contact details change. Likewise, CICA expects ongoing engagement and updates.

5) Retracting your statement If you decide that you don’t want to carry on with the prosecution of your offender and withdraw your statement/complaint it is highly likely that your application will be rejected by the CICA.

Real-world examples

Street assault
You report the incident, give a statement, and provide evidence. The offender is not identified. A claim can still succeed if cooperation and evidence are sufficient.

Domestic abuse
You report but fear escalation. Explaining risks and engaging in safety planning may still meet the cooperation requirement.

Delayed reporting
Where trauma or vulnerability caused delay, this should be explained. CICA will consider your circumstances.

What if you cannot cooperate fully?

Some situations require sensitivity:

Fear of reprisals
Safeguarding issues
Serious mental health impact
Coercion or control
Communication difficulties

“Reasonably practicable” does not mean doing everything regardless of risk. If you struggle, inform the police and ensure there is a record explaining why.

Why this matters for your claim

CICA may refuse or reduce an award if:

The incident was not reported promptly
You did not reasonably cooperate

You should also apply within two years of the incident (with limited exceptions).

Claims are often refused due to incomplete records, such as missing reference details or unexplained delays.

How Ison Harrison can help

CICA claims are often complex at a difficult time. Our role is to reduce pressure and present your case accurately.

We support clients throughout the process, including evidence gathering, applications, and appeals. We regularly advise on reporting requirements and how to explain gaps where there are genuine reasons.

If a claim is refused for lack of cooperation, it may still be possible to seek a review or appeal, subject to strict time limits.